Providing premium health care products at the lowest prices accompanied by the best customer service is the foundation on which this company is built on. Here at BudgetPetMeds we pride ourselves on prompt and efficient service to keep our customers 100% satisfied. All orders are shipped within 24 hours and you can track your shipment. Our goal is to have the lowest priced but best quality products, so if you find a better price somewhere else we will match that price. If you have questions or comments about your order, the status of your order, or about our service, please contact sales@budgetpetmeds.com If you want to place an order, or have any questions or comments about a product please contact sales@budgetpetmeds.com Shipping Policy We are committed to your complete satisfaction and providing the highest quality pet products. We use a flat-rate shipping fee regardless for orders that weigh up to 3lbs. Most non-prescription orders less than 1lb are able to be shipped the same day via the USPS for $6.75, and orders over $100 are always shipped free. If the total weight of the package is over 1lb it will ship via UPS Ground. The transit time for ground shipments varies between 2-7 days. If your order is over 3lbs you may be assessed an additional shipping fee. Orders made from outside the U.S. and Canada generally take 2-7 days for delivery, and the shipping fee starts at $31. Orders going to Canada take 7-10 days for delivery (depending on customs clearance) and the shipping fee starts at $8.50. Please note that USPS Mail is not a guaranteed service. The average delivery turn-around time for prescription orders once your order leaves our facility is 3-4 days. If you placed a prescription order and requested us to contact your veterinarian for its authorization, please do not expect your order to be delivered 3-4 days after you submitted it. Although most veterinarians do approve prescriptions the same day, some orders require multiple calls to your veterinarian before they approve the prescription. Payment Methods We use real time processing for credit cards. Visa, Mastercard, Discover, American Express, may be used to make payment. Return Policy Returns may be made within 2 weeks of the acquisition of the shipped goods. Only unopened goods will be credited minus shipping. There is a 20% restocking fee for all items returned. We do not accept returns of prescription items. Privacy Policy Here at BudgetPetMeds we are committed to offering our customers the highest level of customer service. We believe that your privacy is an essential part of that service and so we follow a strict privacy policy to keep our customers personal information protected. When you shop with us, we gather some personal information from you such as your name, e-mail address, billing address, shipping address, product selections, credit card or other payment information and a password. This personal information gathered is kept private. We do not sell or share this information with anyone else outside of BudgetPetMeds.com. We use the customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the operation of our site. When using our site, the security issue is one less problem you have to worry about. Data coming from customer computers via the Internet flows through a series of safety checkpoints on its way to our internal systems. Data is encrypted between the customer and internal systems to protect it from unauthorized disclosure or modification. All credit card transactions are completely secured by our powerful 128-bit SSL encryption servers that are protected by a firewall. If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information. Credit Card Safeguard At BudgetPetMeds we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't- up to $50. Thank you, BudgetPetMeds.com sales@budgetpetmeds.com |